We all watched and were amazed by the Olympic athletes in Rio! Do you ever wonder how they get to be so good? Olympians train and reach unprecedented levels by measuring their performance regularly, not just during...
Lessons from Olympians to Take Your Agency Performance to the Next Level
by Sarika Prasad on Oct 1, 2016 4:41:24 PM
Solving the Hold Time Headache for Healthcare BPOs
by Sarika Prasad on Sep 13, 2016 4:02:50 PM
Waiting on hold is a very real and expensive problem, especially if you are a revenue cycle BPO handling insurance case resolution. At some point, you may be feeling helpless that your agents spend the majority of their time...