In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and optimizing wait times within your inbound callflows can dramatically reduce call abandonment rates and...
Maximize Each Incoming Patient Call with these Essential Contact Center Capabilities - Part 2
by Sarika Prasad on Jun 19, 2017 6:15:31 PM
Maximize Each Incoming Patient Call with these Essential Contact Center Capabilities
by Sarika Prasad on May 31, 2017 9:34:09 PM
An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate...
Essential Contact Center Capabilities that Maximize an Incoming Call Flow
by Sarika Prasad on May 18, 2017 5:20:05 PM
An inbound consumer call is one of the highest value interactions to take place at a contact center. The consumer is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to...