In our last post, we discussed why Business Intelligence (BI) and Analytics is the feature that is most desired by contact center executives in 2017 and how this new data analysis methodology is providing better insights...
LiveVox Cloud Technology Lowers the Barrier to Obtaining Business Intelligence and Analytics
by Sarika Prasad on Mar 29, 2017 11:13:38 AM
Better Operational Insight - The Top Request by Contact Center Exec
by Sarika Prasad on Feb 16, 2017 3:31:35 PM
In a Q4 2016 LiveVox survey of over 2000+ contact center executives, Business Intelligence and Analytics** surfaced as the most desired feature to support business operations. We’re not at all surprised by this result, and...