Contact Center Executives Indicate PCI as a Top Challenge of 2017Facing Tougher Security Requirements, Contact Centers are Finding Ways to Offload Costs
For many consumers, excitement from the holiday season spills over into tax season as they anticipate tax refund checks.
In 2016, our product team made even greater strides to address compliance concerns, including one of the fastest, and costly challenges faced by our clients handling payments – PCI security.
Each year, PCI audit scrutiny...
User Interface is a vital component for LiveVox operators. As our users use the system on a daily basis, we want them to like it and have a visually engaging, seamless, and consistent experience. Another important aspect...
TCPA litigation hit an all-time high in 2016, breaking 4,000+ cases through October, increasing 80% YTD. This unbelievable growth in TCPA lawsuits since 2007 is evident in the chart below with no indication of slowing down...
We hope that you read our previous post describing the new risk mitigation capabilities on the LiveVox Platform 4 and are excited to have these enhancements to bolster your risk mitigation efforts. In this second blog post,...
LiveVox Platform 4 is Here!
Continuing our commitment to provide our customers with innovative technology for their contact centers, we are excited to announce that LiveVox Platform 4 will be Generally Available in...
Reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision making process of its leaders.
Reports such as campaign activities, agent activities, connect...
Undoubtedly surveys are one of the important tools to track customer satisfaction levels and capture the voice of the consumer. However, converting survey feedback into actionable insight remains a challenge for enterprises...
As an ARM executive, you are most likely seeking ways to prepare your business for the Consumer Financial Protection Bureau’s (CFPB) proposed new rules. Announced in July 2016, the CFPB’s overhaul of debt collection...