In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and optimizing wait times within your inbound callflows can dramatically reduce call abandonment rates and...
Recent Posts
In a recent study of 270+ contact center leaders, the TCPA continues to be a top concern in 2017*. With TCPA lawsuits in 2016 finishing 31.8% higher than the year before**, there is no doubt that the risk of TCPA litigation...
An inbound patient call is one of the highest value interactions to take place at a contact center. The patient is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to generate...
An inbound consumer call is one of the highest value interactions to take place at a contact center. The consumer is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to...
Reaching consumers on their preferred channel of choice has become a standard expectation in today’s increasingly mobile environment. As contact center leaders race to adapt, many are overlooking a significant handicap that...
For any contact center handling payments, the ability to secure payment data is not only critical, it is quickly increasing in difficulty and, more importantly, cost.
We are excited to announce the General Availability of Platform 5 on April 3, 2017. This new release provides our customers with the latest contact center technologies, takes the LiveVox portal experience to the next level...
In our last post, we discussed why Business Intelligence (BI) and Analytics is the feature that is most desired by contact center executives in 2017 and how this new data analysis methodology is providing better insights...
In a Q4 2016 LiveVox survey of over 2000+ contact center executives, Business Intelligence and Analytics** surfaced as the most desired feature to support business operations. We’re not at all surprised by this result, and...
Contact Center Executives Indicate PCI as a Top Challenge of 2017Facing Tougher Security Requirements, Contact Centers are Finding Ways to Offload Costs