Take a few minutes and catch up on the top tips, tools, and, strategies you need to help your virtual contact center thrive.
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Industry Newsletter
May 2020
Making work from home work for your contact center.
Over the last few months here at LiveVox, we’ve been supporting and learning from our amazing partners, as they’ve adopted new practices and technologies to get the most out of their remote agents. And, as a subscriber, you get access to the insight.
In a hurry? Start with our top tips.
Check out our Top Ten Tips for Optimizing a Remote Workforce. It takes just a few minutes to read.
Trying to do more with less?
Find out how digital messaging can help to improve productivity, agent experience, and quality of service in a remote environment.
LiveVox is a next-generation contact center platform that powers more than 14 Billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience, while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice as well as quality management programs to drive performance in your contact center. LiveVox clients maximize their potential in an ever-changing business environment with a single view of the customer while also using our battle-tested risk mitigation and security tools. With 20 years of pure cloud expertise LiveVox is at the forefront of contact center innovation. Our more than 450 global employees are headquartered in San Francisco; with offices in Atlanta; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
