Strengthen Compliance and Optimize the Customer Webinar Registration

As COVID-19 concerns remain alive and well, contact centers need the flexibility to engage with customers on their channel(s) of choice, even while their agents are operating in a work from home environment. On top of that, it is important that managers are able to monitor and measure productivity and compliance and intervene when necessary.

Shifting to a dispersed, remote workforce comes with unique performance, managerial, and customer engagement challenges.

Please join us on Wednesday, June 10th to learn how to use speech analytics to strengthen compliance and optimize the customer experience. We’ll discuss how automatic monitoring and scoring of 100% of your calls can provide unprecedented insight into your agent/customer interactions at a time when you need it most.

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

LiveVox Client-Exclusive Wednesday Webinar Series

Strengthen Compliance and Optimize the Customer Experience with Speech Analytics

LiveVox, Inc.

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