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November 2018
multichannel experience
Driving Effective Consumer Consent Management in a Multichannel Environment
Learn the four components that make up an effective consent management strategy. While each contact center may have variations to their approach based on business need, there are fundamental processes that are key to any multichannel contact center.
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    Five Capabilities to Help Manage Multichannel Consent


There is no doubt that customers want more options, but it does not mean they want all the options, at all times. Not only does mismanagement of channel preference impact customer satisfaction, it can also impact a contact centerโ€™s exposure to costly consumer litigation.

Learn more about the five features contact centers need in their digital strategy to effectively manage multichannel consent.

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About LiveVox

LiveVox is a leading provider of enterprise cloud contact center solutions, managing 12+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. To learn more, visit