THURSDSAY, April 2 | 1:00 - 2:00 eST

COVID-19 Guidance for Credit Unions

5 Tips to Shift to At-Home Agents with BECU


As the effects of COVID-19 become more widespread and impactful, many credit unions are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for credit unions where member experience is a top priority.

Please join Chris Straiter, Director of Asset Loss Management, Boeing Employees' Credit Union (BECU), as he discusses how BECU shifted their agents to an at-home model amidst COVID-19 concerns.

In addition, Chris will join other veteran contact center strategists as they provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents.

The webinar takes place on Thursday, April 2, 2020 at 10am PT/1pm ET. To register for the event, please complete the short form on the right.

LiveVox is a leader in cloud-communication tools for the financial services industry. Join us to learn how we combine innovation with operational best practices.