As the effects of COVID-19 become more widespread and impactful, many credit unions are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for credit unions where member experience is a top priority.
Please join Chris Straiter, Director of Asset Loss Management, Boeing Employees' Credit Union (BECU), as he discusses how BECU shifted their agents to an at-home model amidst COVID-19 concerns.
In addition, Chris will join other veteran contact center strategists as they provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents.
The webinar takes place on Thursday, April 2, 2020 at 10am PT/1pm ET. To register for the event, please complete the short form on the right.
LiveVox is a leader in cloud-communication tools for the financial services industry. Join us to learn how we combine innovation with operational best practices.
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.
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