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LiveVox
November 2019 Newsletter
Nov 2019 Newsletter

Tap into the Service 64% of Your Customers Want
5 billion people globally send and receive text messages every day. 292 million people in North America — that’s 80% of the continent’s population— text daily. In this blog, we do a deep dive on two way SMS and consider the ways that your business can benefit today.
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SNEAK PEEK VIDEO: Hear Why SMS is Changing How Businesses Engage with Consumers from LiveVox Innovation Leaders.
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SMS Market Trends Report

SMS Market Trends
Just how much is SMS impacting how businesses engage? Read this latest report to understand the latest trends and adoption rates of this fast growing channel to better understand and build a business case for optimizing SMS in your engagement strategy.
Discover Trends →
Customer Spotlight Story

Two birds. One Stone: How Eastern’s Digital Channel Expansion Lowered its Cost of Service & Improved CX
In this Customer Spotlight, learn how LiveVox enables frictionless communication and helps Eastern simplify the experience of navigating the digital ecosystem.
Learn More →

What Are the Top 5 Uses for SMS? 

In addition to being a conversation launchpad, SMS is a far more cost-effective channel when compared to traditional voice. Here are the top 5 uses for SMS messaging. 

Download Tip Sheet »
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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

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