Factors such as compliance, staffing, and customer satisfaction are key components impacting contact center performance, yet are more often than not excluded from traditional analytics capabilities. LiveVox's cloud-based Performance Analytics Suite provides a cost-effective solution with the ability to easily incorporate data from outside applications including:
- Speech Analytics
- CSat Surveys
- Workforce Management
- CRM and more...
Quickly uncover performance drivers like never before. To read more, download our solutions brochure by completing the form on the right.