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LiveVox
June 2019
June Newsletter
The Future of Customer Satisfaction and the Contact Center
How has customer satisfaction changed and what does that mean for business and contact center leaders that drive engagement? Read this blog to hear about the top 3 indicators of customer satisfaction trends and how to address them.
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LiveVox CCW Finalist
CCW 2019
LiveVox was selected as a CCW's 2019 Omnichannel Solution of the Year Award finalist - stop by Booth 323 to find out why or check out one of our thought leadership sessions!
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Customer Service Digital Kit
Customer Service Digital Kit
Like to know how to start your digital transformation journey in customer care? Check out our latest Digital Kit to find out a step by step path to integrating new channels.
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Customer Service Survey

Customer satisfaction with contact centers remain at historic lows. Recently, 650+ customer service contact center leaders participated in a survey about their top concerns and priorities for addressing this trend with digital engagement approaches. How do you compare and what can you learn from their answers? Download our latest survey report to find out.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 Billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience, while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice as well as quality management programs to drive performance in your contact center. LiveVox clients maximize their potential in an ever-changing business environment with a single view of the customer while also using our battle-tested risk mitigation and security tools. With 20 years of pure cloud expertise LiveVox is at the forefront of contact center innovation. Our more than 450 global employees are headquartered in San Francisco; with offices in Atlanta; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.