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LiveVox
July 2019
July Customer Care Newsletter -Read Now
Blog: 5 Keys to Achieving True Omnichannel
According to a recent report by Aberdeen Group, companies with extremely strong omnichannel customer engagement have 3X greater customer retention as a result of effective omnichannel communication.  Yet consumers often feel their experiences are anything but “omni”.  Read this blog to learn about 5 capabilities that can help you achieve true omnichannel.
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2019 Customer Care Trends Webinar Invite_July Newsletter
Webinar: 2019 Customer Care Trends and Insights
Join our webinar to hear what customer care leaders voted as their top priorities for driving digital experiences in 2019
Register Today →
Digital CX 5 Step Tip Sheet_July Newsletter
 5 Steps to a Successful Digital CX Strategy
Read this tip sheet on how to create an effective digital CX strategy from our digital solutions expert
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Unify the Multichannel Escalation Journey

Not all consumer inquiries or issues can be solved during a single interaction, and in today’s digital age, these escalations often occur across a growing number of channels. The ability to unify the escalation of these service requests across all touch points of a consumer journey is key to achieving true omnichannel.  LiveVox's integrated ticketing system helps solve for this issue - download our solutions brief to learn more.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.