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July 2019
July Customer Care Newsletter -Read Now
Blog: 5 Keys to Achieving True Omnichannel
According to a recent report by Aberdeen Group, companies with extremely strong omnichannel customer engagement have 3X greater customer retention as a result of effective omnichannel communication.  Yet consumers often feel their experiences are anything but “omni”.  Read this blog to learn about 5 capabilities that can help you achieve true omnichannel.
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2019 Customer Care Trends Webinar Invite_July Newsletter
Webinar: 2019 Customer Care Trends and Insights
Join our webinar to hear what customer care leaders voted as their top priorities for driving digital experiences in 2019
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Digital CX 5 Step Tip Sheet_July Newsletter
 5 Steps to a Successful Digital CX Strategy
Read this tip sheet on how to create an effective digital CX strategy from our digital solutions expert
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Unify the Multichannel Escalation Journey

Not all consumer inquiries or issues can be solved during a single interaction, and in today’s digital age, these escalations often occur across a growing number of channels. The ability to unify the escalation of these service requests across all touch points of a consumer journey is key to achieving true omnichannel.  LiveVox's integrated ticketing system helps solve for this issue - download our solutions brief to learn more.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 Billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience, while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice as well as quality management programs to drive performance in your contact center. LiveVox clients maximize their potential in an ever-changing business environment with a single view of the customer while also using our battle-tested risk mitigation and security tools. With 20 years of pure cloud expertise LiveVox is at the forefront of contact center innovation. Our more than 450 global employees are headquartered in San Francisco; with offices in Atlanta; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.