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January 2019
New Survey Report: Trends Shaping the Modern Contact Center
Accelerating digital transformation while maintaining the human touch in your contact center continues to be the key to delivering enhanced customer experience in 2019. Learn in this report the top customer engagement trends driving digital transformation and the biggest challenges contact centers face on their digital transformation journey.
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News and Events from Livevox
Where to Meet LiveVox
Come meet with LiveVox at CCW - Winter, AFSA, and RMA over the next few weeks.  Check out our News and Events page to see what else we're up to.
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  Keys to Driving CSAT with a Digital Environment

Studies show contact centers must be able to enable customers to provide feedback on every channel in a simple, easily navigable fashion. A modern cloud contact center can minimize the effort needed to gather customer feedback from the growing variety of channels in use.  Read our recent blog post to learn how contact centers can ensure they can create an effective feedback loop, even as the number of channels increases to support customers' expectations.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 Billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience, while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice as well as quality management programs to drive performance in your contact center. LiveVox clients maximize their potential in an ever-changing business environment with a single view of the customer while also using our battle-tested risk mitigation and security tools. With 20 years of pure cloud expertise LiveVox is at the forefront of contact center innovation. Our more than 450 global employees are headquartered in San Francisco; with offices in Atlanta; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.