Reconnection & Closing the Voice to Digital Gap

February is the month of love. It's a time for celebrating and emphasizing the importance and the value of connection. 

So, for our February newsletter, we wanted to focus on reconnections. Reconnection on a human level and reconnection on a technical level. We've curated this month's assets around themes of customer centricity & crossing the voice to digital divide.  

Bridging The Voice to Digital Gap in Omnichannel Journeys

When you adopt a new channel you adopt a new workflow. Understanding the who, what, why and how of what works as you combine the new with the old, as well as how to make adjustments, is key to achieving true
omnichannel synergy.

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How Data Literate Are You? 

As you add new digital channels you're also adding to your customer data stockpiles at a mindbending rate. This presents daunting and desirable opportunities. Take our data literacy self-assessment to get started on harnessing that data to strengthen your relationships, build customer journey maps, and get ace satisfaction scores.

Take Quiz→
 
CCW Nashville Wrap Up with Jim & Boris

Last month we flew to Nashville to talk customer-centricity at CCW. Jim hosted a Round Table talk and shares some takeaways from his session.

Watch Clip →

5 Omnichannel Myths Debunked 

Sick of hearing the same, tired, old thoughts about what an omnichannel experience should look like? Join our 5 Omnichannel Myths Webinar on February 26 @ 11am PT/2pm ET  for a fresh perspective from Jim & Boris. We'll reveal specific, practical ways to overcome the most common issues and achieve the omnichannel benefits you and your CX team have long been promised.

Save Your Seat →

This is Your Contact Center on True Omnichannel

We've created an infographic to help you envision what your ideal communications flow would like in a true omnichannel environment.