While most ticketing solutions focus on voice interactions and require additional integrations for digital channels, LiveVox’s integrated ticketing system is tied directly to Universal Customer Profiles - capturing all ticketing activities and related customer interactions along the customer journey.
The customer service team has all relevant data and necessary context for facilitating efficient and faster resolutions. To learn more, download the solution brief.
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.
To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.
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