In a highly competitive and digital landscape, evolving teleservices/telesales approach has become critical than ever before. Teleservices/telesales contact centers are redefining their engagement strategies to capture digital and inbound interactions. In doing so, they maximize opportunities for up-sell, renewals, new sales, or proactive support.

In the LiveVox 2019 Teleservices/Telesales Survey Report, over 1200 leaders reported the latest trends, priorities, and challenges they face in expanding their engagement approach while delivering a connected customer journey.  Key report topics include:

  • Accelerating digital engagement and closing the cross-channel gap
  • Optimizing voice and digital workflow strategies
  • Empowering agents with unified customer profiles