Fintech companies are rapidly transforming the financial services market by bringing speed and efficiency to digital transactions and payment services. However, as fintech consumers become accustomed to an increasingly digital experience, fintech leaders must also ensure their expectations are met when facilitating a holistic experience across all engagement channels.
In the LiveVox Fintech Contact Center Survey report, top fintech leaders shared key insight and trends on how they are leveraging technology to drive digital engagement to the next level. Topics covered in the report include:
- Driving Digital / AI Strategies while Improving the Human Touch
- Expanding Digital Engagement via Web Chat
- Closing the Cross-Channel Gap with Cloud
- And much more
To learn more, fill out the form to access the complete report.