With an unprecedented shift from onsite work to virtual work in response to a global pandemic this year, contact centers have been navigating a new world of work on the fly and operating remotely. At the same time, long-standing challenges remain top opportunities for digital transformation.
We surveyed contact center executives across the country to find out what's standing in their way, what empowers them, and what steps they plan to take to help their teams deliver the best, most impactful customer service.
Download the report to find out:
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.
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