The third ‘LiveVox Contact Center Survey Report’ reveals the state of digital transformation in contact centers and shifting trends in enabling customer-centric engagements across different industry segments.

Key findings include:

  • Most challenging contact center features to leverage
  • Fastest growing digital channels in the next two years
  • Biggest challenges in accelerating multichannel adoption
  • Level of integration between customer account data system and contact center technology
  • Plus much more!

Download your complimentary report to supercharge your efforts this year.

LiveVox Contact Center Trend Report