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December 2018
Keys to Simplified Digital Engagement
Evolve Agent Training for Multichannel Engagement
In this blog post, we discuss how you can evolve traditional quality management practices to train agents in a modern contact center with expanded access to voice and screen data.
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News and Events from Livevox
Customer Contact Week [CCW]
Join us from January 15-18, 2019  in Nashville, TN to hear LiveVox and Lyft lead a thought leadership session on leveraging customer data to build digital engagement workflows. Attendees must register for the event.
Register for CCW →

  5 Capabilities Driving Transformation of the Modern Contact Center

The role of the contact center is changing. Customers expect faster and more personalized service -- across more channels -- than ever before. How can contact centers navigate this change effectively?

Learn about 5 key capabilities that a modern contact center must have in order to evolve from traditional voice-only contact strategies to customer-centric digital engagement.

Download Tip Sheet »

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 Billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience, while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice as well as quality management programs to drive performance in your contact center. LiveVox clients maximize their potential in an ever-changing business environment with a single view of the customer while also using our battle-tested risk mitigation and security tools. With 20 years of pure cloud expertise LiveVox is at the forefront of contact center innovation. Our more than 450 global employees are headquartered in San Francisco; with offices in Atlanta; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.