Webinar Registration
wednesday, april 8, 2020 | 1:00 - 2:00 eST

COVID-19 Planning for ARM

5 Tips to Shift to At-Home Agents with The CMI GROUP
As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. 
This is especially true for the financial services sector where compliance concerns remain a top priority.
Join our upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns. In addition, contact center strategists will provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents.
  • Matt Ernst, CIO, The CMI Group
  • Steve Solomon, COO, The CMI Group
  • Boris Grinshpun, General Manager, Digital Solutions, LiveVox, Inc.
  • Jim Lynch, Sr. Director, Product Marketing, LiveVox, Inc.