COVID-19 Guidance for ARM Webinar Registration

As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges.

This is especially true for the financial services sector where compliance concerns remain a top priority.

Join our upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns. In addition, contact center strategists will provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents.

Speakers:

Matt Ernst, CIO, The CMI Group
Steve Solomon, COO, The CMI Group
Boris Grinshpun, General Manager, Digital Solutions, LiveVox, Inc.
Jim Lynch, Sr. Director, Product Marketing, LiveVox, Inc.

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

COVID-19 Planning for ARM

5 Tips to Shift to At-Home Agents with The CMI GROUP

LiveVox, Inc.

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