The CFPB is proposing major reforms in debt collection practices that include enforcing a limit of six communication attempts per week. How do you enforce this across your operation - from agent-to-agent? From site-to-site? LiveVox's Phone Dial Attempt Supervisor (PDAS) addresses the CFPB’s proposed requirements by ensuring all of your operations are adhering to pre-set attempts limits in a simplified and automated model.
Currently with PDAS, clients can easily:
Configure dialing limits to match regulatory changes or business requirements
Implement automatic dialing controls across entire enterprise or agency network
Leverage preventative controls vs. post-event audit reviews to manage risk
Without PDAS, businesses face multi-million, multi-year centralization efforts or risk multi-million dollar litigation. LiveVox's PDAS helps avoid these challenges with a plug-and-play cloud solution that is cost-effective and rapidly implemented.
Addressing the Broad Language of "Communication Attempt"
As the CFPB fine-tunes their restrictions and definitions of what constitutes a "communication attempt," PDAS is rapidly extending its controls to other contact channels including email and print mail. PDAS is a prime example of how LiveVox’s rapid cloud delivery model helps clients cost-effectively stay at the forefront of industry change.
Don't wait until it is too late. To learn more about PDAS, see our assets below.