The CFPB is proposing major reforms in debt collection practices that include enforcing a limit of six communication attempts per week. How do you enforce this across your operation - from agent-to-agent? From site-to-site? LiveVox's Phone Dial Attempt Supervisor (PDAS) addresses the CFPB’s proposed requirements by ensuring all of your operations are adhering to pre-set attempts limits in a simplified and automated model.
Currently with PDAS, clients can easily:
Configure dialing limits to match regulatory changes or business requirements
Implement automatic dialing controls across entire enterprise or agency network
Leverage preventative controls vs. post-event audit reviews to manage risk
Without PDAS, businesses face multi-million, multi-year centralization efforts or risk multi-million dollar litigation. LiveVox's PDAS helps avoid these challenges with a plug-and-play cloud solution that is cost-effective and rapidly implemented.
Addressing the Broad Language of "Communication Attempt"
As the CFPB fine-tunes their restrictions and definitions of what constitutes a "communication attempt," PDAS is rapidly extending its controls to other contact channels including email and print mail. PDAS is a prime example of how LiveVox’s rapid cloud delivery model helps clients cost-effectively stay at the forefront of industry change.
Don't wait until it is too late. To learn more about PDAS, see our assets below.
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.
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