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Welcome to the LiveVox Blog

An inbound consumer call is one of the highest value interactions to take place at a contact center. The consumer is at the contact center’s doorstep, ready to talk – giving contact centers an immediate opportunity to...

Reaching consumers on their preferred channel of choice has become a standard expectation in today’s increasingly mobile environment. As contact center leaders race to adapt, many are overlooking a significant handicap...

For any contact center handling payments, the ability to secure payment data is not only critical, it is quickly increasing in difficulty and, more importantly, cost.

We are excited to announce the General Availability of Platform 5 on April 3, 2017. This new release provides our customers with the latest contact center technologies, takes the LiveVox portal experience to the next...

In our last post, we discussed why Business Intelligence (BI) and Analytics is the feature that is most desired by contact center executives in 2017 and how this new data analysis methodology is providing better insights...

Why Email?

In a Q4 2016 LiveVox survey of over 2000+ contact center executives, Business Intelligence and Analytics** surfaced as the most desired feature to support business operations.  We’re not at all surprised by this result,...

Avoid the PCI Security Rabbit Hole

by Sarika Prasad on Jan 26, 2017 1:34:27 PM

Contact Center Executives Indicate PCI as a Top Challenge of 2017Facing Tougher Security Requirements, Contact Centers are Finding Ways to Offload Costs

Make the Most Out of Tax Season

by Sarika Prasad on Jan 11, 2017 10:08:27 PM

For many consumers, excitement from the holiday season spills over into tax season as they anticipate tax refund checks.

In 2016, our product team made even greater strides to address compliance concerns, including one of the fastest, and costly challenges faced by our clients handling payments – PCI security.

Each year, PCI audit scrutiny...