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Alone Together: Transitioning to an At-Home Workforce

Evolving to an At-Home Agent Experience

Daily life may be paused for now, but that doesn't mean productivity has to drop off.
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LV Video Update in the Time of Social Distancing

Here's your monthly LV video update from the Product Guys, coming at you from their home offices.

At-Home Agent Best Practices Webinar

On 4/2 we'll be focusing on credit unions, but the takeaways will be relevant for everyone.
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COVID-19 Contact Center Checklist

Prevention, staffing, and handling an uptick in call volume for whether you're onsite or online.

What We're Reading Right Now

Spoiler: We're thinking a lot about work from home strategies to stay sane, healthy, and active.
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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.