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LiveVox
August 2019
August Newsletter
Blog: Future of CX is here and it's...
A recent study by Walker found that Customer Experience is expected to surpass product as the key differentiator for businesses by 2020. What does the future of customer experience look like? Read this latest interview from technology and contact center strategy expert Jim Lynch.
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August Newsletter_Success Story
Retail Store Improves CX with Customer Data
Learn how one of the largest family-owned furniture retail stores in the Southeast was able to improve customer service and satisfaction. 
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August Newsletter_Omnichannel Tip Sheet
Key Tips for Omnichannel Customer Service Success
Download this tip sheet to learn about the 5 best practices driving true omnichannel engagement - do you have all five? Find out by clicking the link below.
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Reimagine the Customer Experience with Unified Customer Data

As contact centers look to transform to more modern-day engagement approaches, many struggle with how to do so without compromising a seamless and cohesive customer experience. Find out how LiveVox’s Customer Engagement Platform unifies customer data in a single location to enable blended multichannel workflows that are cost-effective and easy to configure.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

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