LiveVox conducted its most expansive survey to date and we're sharing our findings with you to help guide your planning & keep you plugged in to what's trending for 2020. 

As you’ll see in the report, some organizations are more developed than others when it comes to their digital transformation, particularly around digital channels like SMS and mobile messaging.

You’ll also recognize your own practices reflected in many of the findings. Where does your company stand? What do you need to get to where you want to be? Read the report and find out.

What are the best ways to incorporate SMS into your engagement strategy? LiveVox product leaders recently shared their thoughs on a webinar.  If you weren't able to attend the webinar, we've provided audio excerpts of the event to listen at your convenience.

For effective cross-selling and up-selling your frontline agents need to be able to spot and follow the sales leads in any customer interaction. In our latest blog, we outline what an effective cross-selling strategy looks like and how to implement one of your own. 

Using LiveVox’s unified solutions, Alorica deployed a custom energy program +50% faster than its traditional implementation time. With simplified access to the customer and workflow data, Alorica was able to drive business performance and increase Year-over-Year sales by 11%.