Contact centers must effectively match which channel the consumer wants with the service they want it for. The misuse of the desired contact channel can have material impact on performance and regulatory risk exposure.
Read this tip sheet to learn about the five features contact centers need in their digital strategy to effectively manage multichannel consent.
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.
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