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June 2019
June Newsletter
The Future of Customer Satisfaction and the Contact Center
How has customer satisfaction changed and what does that mean for business and contact center leaders that drive engagement? Read this blog to hear about the top 3 indicators of customer satisfaction trends and how to address them.
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LiveVox CCW Finalist
CCW 2019
LiveVox was selected as a CCW's 2019 Omnichannel Solution of the Year Award finalist - stop by Booth 323 to find out why or check out one of our thought leadership sessions!
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Customer Service Digital Kit
Customer Service Digital Kit
Like to know how to start your digital transformation journey in customer care? Check out our latest Digital Kit to find out a step by step path to integrating new channels.
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Customer Service Survey

Customer satisfaction with contact centers remain at historic lows. Recently, 650+ customer service contact center leaders participated in a survey about their top concerns and priorities for addressing this trend with digital engagement approaches. How do you compare and what can you learn from their answers? Download our latest survey report to find out.

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About LiveVox

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit or call one of our specialists at (844) 207-6663.