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LiveVox
January 2019
New Survey Report: Trends Shaping the Modern Contact Center
Accelerating digital transformation while maintaining the human touch in your contact center continues to be the key to delivering enhanced customer experience in 2019. Learn in this report the top customer engagement trends driving digital transformation and the biggest challenges contact centers face on their digital transformation journey.
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News and Events from Livevox
Where to Meet LiveVox
Come meet with LiveVox at CCW - Winter, AFSA, and RMA over the next few weeks.  Check out our News and Events page to see what else we're up to.
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  Keys to Driving CSAT with a Digital Environment

Studies show contact centers must be able to enable customers to provide feedback on every channel in a simple, easily navigable fashion. A modern cloud contact center can minimize the effort needed to gather customer feedback from the growing variety of channels in use.  Read our recent blog post to learn how contact centers can ensure they can create an effective feedback loop, even as the number of channels increases to support customers' expectations.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.