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January 2019
New Survey Report: Trends Shaping the Modern Contact Center
Accelerating digital transformation while maintaining the human touch in your contact center continues to be the key to delivering enhanced customer experience in 2019. Learn in this report the top customer engagement trends driving digital transformation and the biggest challenges contact centers face on their digital transformation journey.
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News and Events from Livevox
Where to Meet LiveVox
Come meet with LiveVox at CCW - Winter, AFSA, and RMA over the next few weeks.  Check out our News and Events page to see what else we're up to.
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  Keys to Driving CSAT with a Digital Environment

Studies show contact centers must be able to enable customers to provide feedback on every channel in a simple, easily navigable fashion. A modern cloud contact center can minimize the effort needed to gather customer feedback from the growing variety of channels in use.  Read our recent blog post to learn how contact centers can ensure they can create an effective feedback loop, even as the number of channels increases to support customers' expectations.

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About LiveVox

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit or call one of our specialists at (844) 207-6663.