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LiveVox
February 2019
Close the Cross Channel Gap_Feb 2019 Newsletter
3 Keys to Creating a Unified Experience
At the recent Customer Contact Week (CCW) conference in Nashville, contact center engagement leaders from Subway and LiveVox shared their thoughts and lessons learned on how to close the cross-channel gap. Read this blog for a highlight of their takeaways.
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LiveVox Discusses Channel Preference at TRMA Spring 2019
TRMA Spring Conference
Hear Boris Grinshpun, Dir. of Digital Contact Center Solutions, and Mark Mallah, General Counsel, LiveVox, share best practices in channel preference management.
Register For Event →
LV Badcock Success Story
Success Story
Read how a retail store leveraged LiveVox to help contact center agents reduce average handle times and streamline the customer experience with simplified access to data
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  Empower Your Agents to Facilitate Customer-Centric Multichannel Interactions

The inability to facilitate true cross-channel strategies have left  both customers and agents with disconnected experiences and growing frustrations. In this environment, a contact center agent provides a critical opportunity to re-connect with the customer and remains a top channel during their engagement journey. Yet, it also often been the most overlooked.

Download this solutions brief to read how innovation is helping equip agents to close this gap and facilitate more customer-centric engagement as the number of channels continue to grow.

Download the Solutions Brief »
Interested in learning more?
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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.