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LiveVox
February 2019
Close the Cross Channel Gap_Feb 2019 Newsletter
3 Keys to Creating a Unified Experience
At the recent Customer Contact Week (CCW) conference in Nashville, contact center engagement leaders from Subway and LiveVox shared their thoughts and lessons learned on how to close the cross-channel gap. Read this blog for a highlight of their takeaways.
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LiveVox Discusses Channel Preference at TRMA Spring 2019
TRMA Spring Conference
Hear Boris Grinshpun, Dir. of Digital Contact Center Solutions, and Mark Mallah, General Counsel, LiveVox, share best practices in channel preference management.
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LV Badcock Success Story
Success Story
Read how a retail store leveraged LiveVox to help contact center agents reduce average handle times and streamline the customer experience with simplified access to data
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  Empower Your Agents to Facilitate Customer-Centric Multichannel Interactions

The inability to facilitate true cross-channel strategies have left  both customers and agents with disconnected experiences and growing frustrations. In this environment, a contact center agent provides a critical opportunity to re-connect with the customer and remains a top channel during their engagement journey. Yet, it also often been the most overlooked.

Download this solutions brief to read how innovation is helping equip agents to close this gap and facilitate more customer-centric engagement as the number of channels continue to grow.

Download the Solutions Brief ยป

Interested in learning more?
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About LiveVox

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.