In a highly competitive and digital landscape, evolving teleservices/telesales approach has become critical than ever before. Teleservices/telesales contact centers are redefining their engagement strategies to capture digital and inbound interactions. In doing so, they maximize opportunities for up-sell, renewals, new sales, or proactive support.
In the LiveVox 2019 Teleservices/Telesales Survey Report, over 1200 leaders reported the latest trends, priorities, and challenges they face in expanding their engagement approach while delivering a connected customer journey. Key report topics include:
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.
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