The third ‘LiveVox Contact Center Survey Report’ reveals the state of digital transformation in contact centers and shifting trends in enabling customer-centric engagements across different industry segments.
Key findings include:
- Most challenging contact center features to leverage
- Fastest growing digital channels in the next two years
- Biggest challenges in accelerating multichannel adoption
- Level of integration between customer account data system and contact center technology
- Plus much more!
Download your complimentary report to supercharge your efforts this year.