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December 2018
Keys to Simplified Digital Engagement
Evolve Agent Training for Multichannel Engagement
In this blog post, we discuss how you can evolve traditional quality management practices to train agents in a modern contact center with expanded access to voice and screen data.
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News and Events from Livevox
Customer Contact Week [CCW]
Join us from January 15-18, 2019  in Nashville, TN to hear LiveVox and Lyft lead a thought leadership session on leveraging customer data to build digital engagement workflows. Attendees must register for the event.
Register for CCW →

  5 Capabilities Driving Transformation of the Modern Contact Center

The role of the contact center is changing. Customers expect faster and more personalized service -- across more channels -- than ever before. How can contact centers navigate this change effectively?

Learn about 5 key capabilities that a modern contact center must have in order to evolve from traditional voice-only contact strategies to customer-centric digital engagement.

Download Tip Sheet »

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About LiveVox

LiveVox is a leading provider of enterprise cloud contact center solutions, managing 14+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. To learn more, visit or call one of our specialists at (844) 207-6663.