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December 2018
Keys to Simplified Digital Engagement
Evolve Agent Training for Multichannel Engagement
In this blog post, we discuss how you can evolve traditional quality management practices to train agents in a modern contact center with expanded access to voice and screen data.
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News and Events from Livevox
Customer Contact Week [CCW]
Join us from January 15-18, 2019  in Nashville, TN to hear LiveVox and Lyft lead a thought leadership session on leveraging customer data to build digital engagement workflows. Attendees must register for the event.
Register for CCW →

  5 Capabilities Driving Transformation of the Modern Contact Center

The role of the contact center is changing. Customers expect faster and more personalized service -- across more channels -- than ever before. How can contact centers navigate this change effectively?

Learn about 5 key capabilities that a modern contact center must have in order to evolve from traditional voice-only contact strategies to customer-centric digital engagement.

Download Tip Sheet »

Interested in learning more?
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About LiveVox

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. Founded in 2000, LiveVox is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore. To learn more, visit or call one of our specialists at (844) 207-6663.