Webinar Archive

Empower Your Agents to Close the Cross-Channel Gap

Contact centers continue to feel the pressure to adopt new channels. In expanding new channel engagement, empowering agents is one of the most critical steps – but often the most challenging one. LiveVox helps simplify this challenge with a next-gen agent desktop that can accelerate agent readiness.

Join LiveVox Learning Labs webinar to learn how you can provide agents all the information and tools needed to evolve your engagement opportunities in a digital environment with features that include

  • Unified customer profiles with multichannel contact history
  • Channel preference and consent management
  • Bi-directional and contextual digital Web chat, Email, and SMS
  • Multichannel ticketing and escalation queue
  • Multichannel agent scorecards

Simplify your path to seamless digital engagement while maintaining a focus on compliance. Register today!

Can't join the live session? Register anyhow to receive the recordings automatically when they become available.