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THE CHALLENGE:
Optimizing outbound consumer contact campaigns is critical to the company’s service offerings in a highly competitive market. Their pre-existing premised telephony equipment not only burdened them with low availability, but restricted their ability to scale and unify their multi-site operation. As a result of extended downtimes and substandard agent productivity/client service levels, the business was struggling to achieve customer SLA’s.

Tp see how this company managed to overcome their obstacles and surpass competitors for the number one spot while reducing overall operating costs, complete the short form on the right.