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Welcome to the LiveVox Blog

In a Q4 2016 LiveVox survey of over 2000+ contact center executives, Business Intelligence and Analytics** surfaced as the most desired feature to support business operations.  We’re not at all surprised by this result,...

Contact Center Executives Indicate PCI as a Top Challenge of 2017Facing Tougher Security Requirements, Contact Centers are Finding Ways to Offload Costs

Make the Most Out of Tax Season

by Sarika Prasad on Jan 11, 2017 10:08:27 PM

For many consumers, excitement from the holiday season spills over into tax season as they anticipate tax refund checks.

In 2016, our product team made even greater strides to address compliance concerns, including one of the fastest, and costly challenges faced by our clients handling payments – PCI security.

Each year, PCI audit scrutiny...

Managing Massachusetts…………….

User Interface is a vital component for LiveVox operators. As our users use the system on a daily basis, we want them to like it and have a visually engaging, seamless, and consistent experience. Another important aspect...

TCPA litigation hit an all-time high in 2016, breaking 4,000+ cases through October, increasing 80% YTD. This unbelievable growth in TCPA lawsuits since 2007 is evident in the chart below with no indication of slowing...

We hope that you read our previous post describing the new risk mitigation capabilities on the LiveVox Platform 4 and are excited to have these enhancements to bolster your risk mitigation efforts. In this second blog...

LiveVox Platform 4 is Here!

Continuing our commitment to provide our customers with innovative technology for their contact centers, we are excited to announce that LiveVox Platform 4 will be Generally Available in...

Reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision making process of its leaders.

Reports such as campaign activities, agent activities,...