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LiveVox
April 2019
LiveVox April Newsletter
5 Ways to Help Agents Facilitate a Seamless Customer Journey
According to a recent report by Customer Contact Week, 40% of organizations say their agents rarely have the information they need to recognize the customer as they transition across channels, and less than 10% say they have the ability to leverage customer journey mapping. In this blog, we’ll explore how to minimize the pitfalls of cross-channel data gaps by empowering agents with 5 key capabilities.
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Agent Empowerment Webinar
Experts Discuss Agent Empowerment
Join our webinar on Thursday, May 16th, to learn how to empower agents to service today's digital customer
Register Here →
AFF Success Story
 Improving Engagement in Financial Services
Learn how American First Finance, a leading consumer lender, minimized their cross-channel data gaps with LiveVox's integrated customer engagement platform
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Solutions Brief: Empower Agents with Digitally-enabled Desktops

Read this solutions brief to see how LiveVox's Unified Agent Desktop with Multichannel Functionality is evolving a traditional phone-centric agent workforce with the insight and capabilities needed to quickly identify and service customers seamlessly across all channels.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.

 

To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.